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Mayfair Lane, LLC FAQ - Frequently Asked Questions
Customer Service
Ordering Questions
Shipping
Returns
Custom Work
Become a Dealer of Mayfair Lane Products
Gift Options
Locales
Press Inquiries
Care for Happeez® Products
Privacy/Security
See All FAQS
CUSTOMER SERVICE
I have a customer service issue. Whom do I contact?
We strive to provide the highest level of service possible. Please contact us or call toll-free at 888.408.4352. If you receive a message, we are busy assisting other customers and will return you call within one business day.
ORDERING QUESTIONS
Can I order by phone?
Yes. In addition to secure on-line shopping, we are available to take your order by phone Monday through Friday, 9 a.m. - 6 p.m. EST. Please call us toll free at 888.408.4352. If you receive a message, we are assisting other customers and will return your call within one business day.
Can I order by fax?
Yes. Just print out a copy of the following fax form. Fill out the form and fax your completed order to 317.663.4277. We will e-mail you back to confirm the order, and give you an exact total including applicable taxes and shipping charges.
How can I check the status of my order?
You can contact us by email at orders@mayfairlane.com
We will answer all emails within 1 business day.
Can I cancel my order?
Yes. You can cancel your order within 2 business days with no charge. To cancel an order, please send a cancel request by email to orders@mayfairlane.com. Your request must include:
- Product description
- Order date
- Ship-to address
- Ship-to name on the order
- Your e-mail
- Reason for cancellation request
Please note this is a REQUEST to cancel your order and NOT a confirmation that it will be cancelled. When we receive your request, we will make every attempt to make the cancellation. However, if your order has already been released to shipping (e.g. UPS) it is out of our control. If this is the case, you may return the item for an exchange or refund, but shipping charges will not be refunded. We will notify you of the status of your request by e-mail within 1 business day.
What payment methods does Mayfair Lane, LLC accept?
We accept MasterCard, VISA, American Express, Discover and Paypal.
SHIPPING QUESTIONS
When will my order be shipped?
Mayfair Lane, LLC strives to process orders as quickly as we possible. Orders placed Monday thru Friday are usually shipped within 2 business days, although during periods of high volume, it may take longer. Orders placed over the weekend are usually shipped Monday. If you need your order to go out the same day that you order, please indicate that you request an expedited service and we'll be sure to get it out so that you get your merchandise in time.
When will my order be delivered?
Online orders are delivered in the appropriate time frame determined by the
shipping method chosen at checkout. For Priority Mail or UPS Ground, this
is typically three days after we have processed the order, although it can take
longer. Wholesale orders that are successfully processed are shipped via UPS Ground unless an expedited UPS service is chosen. UPS Ground guarantees delivery within five business days to most places in the US; however, we've found that they usually get to you sooner than that.
What are Mayfair Lane, LLC's shipping charges?
For orders less than $40, USPS Priority Mail (no tracking): $5
For orders more than $40, USPS Priority Mail (no tracking): $7
For orders less than $40, UPS Ground: $8
For orders more than $40, UPS Ground: $10
3 Day Select: $13
2 Day Air: $21
Next Day Air: $26
Saturday Delivery: $38.50
Do you ship outside the United States?
Yes we do. Please call and speak with our customer service representative at 888.408.4352.
Do you ship to Post Office Boxes?
No, we do not ship to Post Office Boxes.
How can I track my order?
Once an order has been shipped out, the email address you submitted will receive an email with tracking information. Sometimes it will wind up in your "Junk Email Folder", so be sure to check it and feel free to add shipping@mayfairlane.com to your safe list.
What if I'd like to change my order after it's been placed?
In order to get you your Mayfair Lane, LLC products as quickly as possible, once an order is placed, it gets processed immediately and cannot be changed. If you'd like to add items to your order, call one of our customer care at 888.408.4352 and we'll work to rectify the situation.
Can I ship to an address that's different from my billing address?
Absolutely. When you set up your account online, you enter a separate shipping address and even save addresses that you may want to ship to in the future
If you have any questions regarding your order, please e-mail us at orders@mayfairlane.com
Do you charge sales tax on my order?
Only on orders shipped to Indiana.
RETURNS
What is your Return Policy?
If you are not completely satisfied with your purchase, please use the following procedure:
3 EASY STEPS TO MAKE A RETURN or REPORT DAMAGES
1. Contact our customer service department to request a return authorization number or report damages received for free replacement.
Email: customerservice@mayfairlane.com with the information below:
- Your name
- Order ID# (should be on all correspondence)
- Description of merchandise, problem, etc.
- Would you like credit or replacement?
2. You will receive a Return Authorization code (RA #) email from a customer service representative. This code must appear next to our address on your package label.
3. An authorization code is required for all returns and must appear on the outside of the package. Send your package to:
Mayfair Lane, LLC
Att: _Returns
4000 West 106th Street
Suite 160-274
Carmel, IN 46032.
The authorization number must appear next to our address on your package label.
For your security, please make your return with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) that issues a tracking type receipt - and retain your receipt. This will protect you in case the package is damaged or lost in transit.
Your refund will be made within 10 business days of merchandise receipt in the same form of payment that the sale was made, e.g.: on to your original bank credit card.
If you are returning a piece because it is damaged, defective or not the correct product ordered and we are unable to ship you a replacement, Mayfair Lane, LLC will also reimburse the same basic shipping cost as was selected and you paid for your outbound shipment in your credit.
Return credit is made for merchandise only; shipping charges are not credited.
While we make every possible effort to photograph and describe our pieces accurately, some variations are beyond our control for which we can not be responsible. Examples of such variances include, but are not limited to: colors that may differ from descriptions and monitor-to-monitor or material structure that may slightly differ due to hand manufacturing.
Items returned without their original packing materials will be subject to up to a 30% restocking fee.
Shipments returned by UPS due to refusal or address errors are subject to the UPS standard $15.00 fee plus any shipping charges incurred. Thank you for your understanding.
In the case of defective or damaged merchandise, it is expressly agreed that the full extent of Mayfair Lane, LLC's obligation to the customer is the cost of replacement of same or similar items. Mayfair Lane, LLC will not, under any circumstances, be responsible for any direct or indirect costs associated with merchandise delivered in less than satisfactory condition beyond this cost of replacement.
CUSTOM PIECES
Do you do custom pieces?
Yes. If there is a pattern or color that you need us to replicate, we have the ability to create a custom piece for you. Please send all details to orders@mayfairlane.com.
Note: these orders can take up to 3 weeks to prepare and deliver and minimum quantities need to be met.
How do I reach you about business development inquiries?
If you have questions regarding business development, strategic partnerships or online advertising, please email us at bizdev@mayfairlane.com
DEALER INFORMATION
How do I become a dealer of Mayfair Lane, LLC products?
Please fill out the following dealer application and a representative will contact you within two business days with more information.
How do I reach you about business development inquiries?
If you have questions regarding business development, strategic partnerships or online advertising, please email us at bizdev@mayfairlane.com
GIFT OPTIONS
Do you have gift certificates available for purchase?
Yes. Please email sales@mayfairlane.com
Is it possible to have my purchase gift wrapped for delivery?
Yes. Please email customerservice@mayfairlane.com
There is an additional fee of $5 for this service.
Are corporate gift programs available?
Mayfair Lane, LLC has innovative and stylish corporate gift programs that will let you, almost effortlessly, give and send gifts that will be remembered for a lifetime! Corporate pricing is available. If you have questions about corporate sales, please call our corporate sales specialists toll-free at 888.408.4352 or email us at: CorporateGifts@mayfairlane.com
PURCHASING LOCALES
Do you have a catalog?
We do not currently have a printed catalog, but please sign up to receive our monthly e-newsletter, to find out about our newest products, upcoming promotions and trends in the gift industry.
Do you have a Mayfair Lane store that I can visit?
At this time Mayfair Lane products are only available on our website and through participating e-tailers and retailers. To find a retailer near you, please visit our retail locator.
PRESS INQUIRIES
How do I reach you about a television show, magazine or newspaper story that I am working on?
If you are a member of the media working on a story, please contact our Public Relations Department at publicrelations@mayfairlane.com or call 317.409.9882.
CARE FOR HAPPEEZ® PRODUCTS
What are Happeez®?
Happeez® are patent pending products that include a "Happeez®" material that grips to stainless steel and any slick surface including glass, mirror or aluminum - a perfect solution for the stainless steel refrigerator, since magnets don't stick to stainless steel.
What if my Happeez® loses it stick?
To revive the stickiness, simply wash the Happeez® material with soap and water or a vinegar-based window cleaning solution and dry thoroughly.
PRIVACY AND SECURITY
How am I protected when shopping on your site? Do you sell my personal information to other companies?
Please read our Privacy Policy and Security Statement.
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